We are devoted to our customer from the first phone call, for the lifetime of the product

Should you need any help with your New York Sash project, we are here to help. Though often times, your issue is a quick fix you can do yourself! Is your problem listed below?

Why does my window have condensation?

Condensation is actually a sign of a high quality window and is caused by excess humidity inside the home, especially on a cold day. Read more. 

How can I clean my windows?

Check out this useful video!

How can I clean my bath or shower?

Check out care and maintenance instructions here.

How can I clean the drain?

Drain cleaner will cause cracks in acrylic that will void your warranty.

The best way to clean your drain is with a mechanical method: push or pull on the clog with a plunger, plumber’s snake or drain auger.

If you must use a drain cleaner, use a funnel to keep it away from the acrylic.

Occasionally, your drain may slow down due to hair, etc.

In the crossbars. You MUST do the following to remove any obstruction:

  • Push down to the closed position.
  • Remove the knob by turning counter-clockwise.
  • Remove the peg and drain plug by turning counter-clockwise.
  • Remove any obstacles from the crossbars.
  • Re-install in reverse order.

Request Service

If you still need assistance, the best and quickest way to get in the schedule for a service appointment is by filling out the below form and our team will be in touch as soon as possible!

  • Where the product was installed
  • Any previous phone numbers that may be associated with your customer record
  • Drop files here or
    Max. file size: 300 MB.
    • This field is for validation purposes and should be left unchanged.

    Window Tips

    Removing screens, fixing balance problems and more!